All Categories

US$
Tracking

Cart

Loadding...

Payment Issues

1. Payment Declined


Possible reasons:

• Insufficient credit card balance

• Card exceeds payment limit
• Bank security policy triggered (such as foreign transactions are restricted)
• Card expired

• Incorrect information entered (such as card number, CVV, security code, etc.)


Solution:
• Check the available balance or payment limit of the credit card.
• Make sure the card information entered (card number, expiration date, security code) is correct.
• Contact the bank to confirm whether the transaction is restricted due to security policy and apply to lift the restriction.
• Try to pay with another valid credit card.
• Make sure the credit card is within the validity period. If it has expired, please replace it with a new card.



2. Duplicate Charge


Possible reasons:
• Duplicate charges caused by system error

• User mistakenly submits multiple payment request


Solution:
• Check the credit card bill to confirm whether there is a duplicate charge record.
• Click to transfer to manual customer service to provide payment voucher and request a refund.




3. 3D Secure Authentication Issue


Possible reasons:
• 3D authentication service (such as Visa Secure, Mastercard SecureCode) is not registered or activated.
• The verification code is not received or has timed out.

• The browser/device settings cause the verification page to fail to load.


Solution:
• Contact the issuing bank to confirm whether the 3D authentication service has been registered and activated.
• Make sure that the mobile phone number or email address is consistent with the information in the bank system to receive the verification code.
• Try to switch browsers or devices to ensure that the page loads normally.
• If the problem persists, contact the bank for help.



4. Card Blocked/Frozen


Possible reasons:
• The bank detects abnormal transactions and temporarily freezes the card.

• The password or security code is locked due to multiple incorrect inputs.


Solution:
• Contact the issuing bank to confirm the card status and unlock or replace the card as required.
• Check whether there are any suspicious transaction records and report to the bank.



5. Network/System Error


Possible reasons:
• Temporary failure of the payment gateway or bank system.

• The network connection is unstable.


Solution:
• Try to pay again later.
• Check whether the network connection is stable.
• If you have any questions, contact the merchant or bank customer service to confirm the payment status.



6. International Payment Issu


Possible reasons:
• The credit card does not have the international payment function enabled.

• The bank rejects the payment request from the overseas merchant.


Solution:
• Contact the issuing bank to enable international payment permissions.
• Confirm the currency or merchant type supported by the credit card.

• Use a credit card that supports international payment instead.



7. Fraud Alert / Security Issues


Possible reasons:
• The bank identifies the transaction as a potential fraud and triggers a security alert.

• The card information is stolen.


Solution:
• If you receive a bank security alert, immediately confirm whether the transaction is authorized by you.
• If the card information is leaked, contact the issuing bank to freeze the card and replace it with a new one.



8. Currency Conversion Issue


Possible reasons:
• The transaction amount is settled in foreign currency, and the exchange rate used by the bank or payment platform is different.

• There are additional foreign currency transaction fees.


Solution:
• Choose a merchant to settle in local currency (if supported).
• Use a credit card with low or no foreign currency transaction fees.
• Understand the foreign exchange rate policy of the issuing bank to avoid unnecessary fees.



9. Card Not Authorized for This Type of Transaction


Possible reasons:
• The credit card does not support certain transaction types (such as subscription services, e-commerce, virtual currency purchases, etc.).

• Merchant categories are restricted by the issuing bank (such as gambling and gaming merchants).


Solution:
• Contact the issuing bank to confirm card permissions and apply for authorization.



10. OTP Not Received


Possible reasons:
• The mobile phone number reserved by the bank is incorrect or not updated.
• Network signal problems or SMS delays.

• The OTP service is faulty.


Solution:
• Check whether the mobile phone number reserved by the bank is correct and updated in time.
• Make sure the mobile phone signal is good and wait a few minutes to try again.
• If the problem persists, contact the issuing bank to provide an alternative verification method (such as voice verification code or APP verification).


    Company Info
    Feedback
    Customer Reviews
    About Us
    Contact Us
    User Center
    Forget Password
    My Orders
    Tracking Order
    My Account
    Register
    Payment & Shipping
    Customs & Taxes
    Shipping Methods
    Payment Methods
    Payment Issues
    Company Policies
    Return Policy
    Privacy Policy
    Terms of Use
    Affiliate Program
    Affiliate Program
    Copyright © 2006-2020 SHOP INC. All Rights Reserved.